First Visit

Your initial visit will last approximately 60 minutes, in which you should wear loose-fitting clothes, or stretchy material (like leggings) that are comfortable to move around in or receive bodywork in. We will be taking a look at your movement, posture, and testing strength and range of motion in an initial visit, as well as provide as much treatment as possible, including manual therapy or exercises. We do not always have time to perform an internal exam on the first visit, but are happy to upon request and if appropriate. If you are menstruating, you can still come to any of your appointments. You will also need to bring your insurance card, and make sure you complete your paperwork 48 hours prior to your initial appointment. You do not need a referral from your provider unless specifically required by your insurance plan and can schedule right away.

Insurance Coverage

Currently we are in-network with many insurance plans, listed here. Although we are credentialed with these insurance plans, it is your responsibility to know and understand your coverage when scheduling an appointment with us. Services that are not covered under insurance will become patient responsibility. We collect copays and deductibles up front, so please understand your plan and if you are subject to a deductible for physical or occupational therapy. We do attempt to bill insurance, but patients will be responsible for any denied or non-covered services, or a lapse in coverage. If you are unsure of your coverage, please contact your insurance carrier to double check your coverage, or contact our office with any questions you may have. 

Additional paperwork may be required in order for our office to obtain an authorization from your insurance company, so please be aware of this request as it may be time sensitive.

Cancellation Policy

Unfortunately, we experience a high volume of cancellations and we have a strict cancellation policy in place to keep our clinic running. Our policy requires patients to notify us 24 hours in advance of the appointment if it needs to be cancelled. If a patient is unable to physically make their appointment time, we are able to offer our patients a telehealth appointment to waive the cancellation fee. If a patient cannot attend the appointment virtually, a fee of $150 will be applied for late cancellations or no shows. We understand emergencies do happen, and we will absolutely provide a courtesy 50% discount if needed for the first time. We do waive fees for those on Medicaid and Medicare insurance policies, but have a strict 2 offense policy for those folks. We hate to be so strict, and do not want to create more financial burden for anyone. As a small clinic, we’ve had to put this policy in place to make sure we can fill last minute openings accordingly. Thank you for understanding and providing 24 hours notice!